Terms of Service

OnboardingLoop is registered in the State of Wyoming, United States. You can reach us at support @ onboardingloop dot com.

The Service is the Activation Sprint: a fixed-scope engagement, normally five working days, in which we examine your product’s path from signup to purchase, design a new onboarding for it, and deliver a written plan, a working build in code, lifecycle email sequences and benchmark figures. Prices are shown on the Site and are in US dollars (USD). We may change our prices or the contents of the Service at any time, but changes do not affect an engagement you have already paid for.

The scope is the activation path, from signup to the purchase decision. It does not include work inside your codebase, backend or infrastructure work, work outside that path, or any ongoing engagement after the sprint ends. Results depend on your own product, market and execution, and beyond the guarantees in section 5 we do not promise any specific outcome.

Payments are processed by Stripe. We do not receive or store your full card details; those are handled by Stripe under its own terms and privacy policy. By purchasing, you agree to Stripe’s terms as they apply to you. You represent that you are authorized to use the payment method you provide and that the information you give is accurate.

Engagements are agreed on a call before payment and start on a scheduled date, normally with about a week of lead time. The sprint opens with a working session and closes with a live walkthrough of what was built. The written plan, the code and the accompanying materials are delivered digitally, including access to a code repository we host. It is your responsibility to give us a correct email address and to save what is handed over. If you do not receive access within a reasonable time, contact us at support @ onboardingloop dot com and we will help.

Two guarantees apply to every engagement. First, if we do not deliver a working build within five working days of your start date, you receive a full refund. No conditions attach to this one.

Second, if within 90 days of handover your activation, upgrade and churn rates have not improved, you receive a full refund of the engagement. This one is conditional: you implement the high-leverage changes we identify, you record those three metrics before and after, and you attend the check-in call 30 days after handover.

If something goes wrong on our end, for example you are charged twice or cannot access something you paid for, contact us at support @ onboardingloop dot com and we will make it right, which may include restoring access or issuing a refund at our discretion.

The plan, the code and the other materials produced for your engagement are yours to use, modify and ship inside your own product, without limit and without further payment. What you may not do is resell, redistribute or sublicense them as materials in their own right, or use them to create a competing service. Everything else on the Site, including text, design and graphics, is owned by OnboardingLoop or its licensors and is protected by copyright and other laws. We reserve all rights not expressly granted.

You agree not to misuse the Site, including attempting to gain unauthorized access, interfering with its operation, scraping or copying it at scale, or using it in violation of any law.

The Site and the Service are provided “as is” and “as available” without warranties of any kind, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement, to the fullest extent permitted by law. We do not warrant that the Site will be uninterrupted or error-free.

To the fullest extent permitted by law, OnboardingLoop and its owner will not be liable for any indirect, incidental, special, consequential, or exemplary damages, or for any loss of profits, revenue, data, or goodwill, arising out of or related to your use of the Site or the Service. Our total liability for any claim relating to an engagement will not exceed the amount you paid for that engagement.

You agree to indemnify and hold harmless OnboardingLoop and its owner from any claims, damages, or expenses arising out of your misuse of the Site or the Service or your violation of these Terms.

We may update these Terms from time to time. The version in effect when you make a purchase applies to that purchase. Continued use of the Site after we post changes means you accept the updated Terms. The “Last updated” date at the top shows when they last changed.

These Terms are governed by the laws of the State of Wyoming, United States, without regard to conflict-of-law rules. Any dispute will be handled in the state or federal courts located in Wyoming, unless the law where you live requires otherwise.

Questions about these Terms can be sent to support @ onboardingloop dot com.