FAQs

Questions. Answers.

Everything you'd ask before buying.

The System

What is the OnboardingLoop system?
A five-part system that builds your product's onboarding with a coding agent: it interviews you about your product, names your activation moment, builds the new flow on our React components, sets up the emails that bring people back, and benchmarks your numbers. Build it yourself with your agent, or have us build it with ours.
What exactly am I buying?
The system itself: MD files and instructions your agent runs, the React component library in a GitHub repo, and the workspace, your home base after purchase. Build It Yourself means your agent builds it with your judgment; Built for You means our agents build it with ours, and you keep the system afterward.
Is this a course?
No. There is nothing to study and no curriculum. Your agent does the reading; you answer its questions, make the judgment calls, and build.
Do I need to be technical?
You need to be building with a coding agent, which most of our buyers already are. If you can run Claude next to your codebase, you can run the system. If that isn't how you work, Built for You exists for exactly this reason.
Which agent does it work with?
We build with Claude, and the system is MD files and instructions, so any agent that can read files in your project can run it. It lives in your repo, next to your code, in whatever agent you already use.
Does it work with my stack?
The component library is React. Everything else, the interview, the activation moment, the event specs, the emails, works with any stack; your agent implements the specs in whatever you ship.
Does my product need an AI assistant inside it?
No. If you have one, the system designs it into the onboarding. If you don't, the behavior patterns, the emails, and the measurement pay off on their own.
Who is this for?
Early-stage B2B SaaS founders past launch: the product works, signups arrive, and too few of them pay. If you build daily with a coding agent, the system fits straight into how you already work.
What if I haven't launched yet?
Nothing stops you running it pre-launch; the system designs a fresh onboarding either way. You get the most from it once real signups are flowing, because Part 5 takes a baseline off your current numbers so the improvement is provable.
What is an activation moment?
The one action in your product that separates users who go on to pay from users who leave. The system names yours and specs the exact events to measure it.
Will it fix my current onboarding?
It builds you a new one. The system designs fresh from your product and your activation moment; the only job your old flow has is supplying the baseline number in Part 5, so the before-and-after is provable.
Does it cover retention and expansion?
Yes, in full; they sit after the five parts. The five parts take a user from signup to paid to upgrade. The retention and expansion arcs cover what happens after that, and they are what the Built for You sprints run on.
How long does it take?
The first sitting gets you a named activation moment and the events to measure it. The full build runs at your pace with your agent; Built for You compresses it into one week, Monday to Friday.

Build It Yourself

What arrives after I pay?
Instant access: a login link to the workspace and an invite to the component library repo. You can be running Part 1 within the hour.
What's actually inside?
Five parts, always in the same order. Each part ships a plain explainer, the instruction file you hand your agent, a template for what comes out, one worked example so you know what good looks like, and a done-when check so you know when to move on.
How does my agent actually use it?
A named folder in your project, with named files, one per part. Each part's instruction file tells your agent what to do and where to write the output; Part 1 writes your product file, and every later part reads it instead of asking you again.
Do you host an agent that does the work?
No, and on purpose. Your agent has your codebase, your documentation, and your analytics; an agent we hosted would have none of that. The system is instructions your agent runs in your own environment, next to your code.
What does the interview ask me?
As little as possible. Your agent drafts what it can work out from your codebase and your site, asks you to confirm or correct, and only asks outright for what it can't know: who actually pays, what the upgrade moment is, what you've already tried.
Can I use the React components in production?
Yes. They are real components in a GitHub repo, and the working build your agent produces is real code you can reuse.
What if I don't use React?
You still get the whole system. The specs are written for your agent to implement in your stack; the component library is the fastest UI lane, not a requirement.
Where do the emails come from?
The system maps which email goes to whom and what a user has to do to trigger it. The sequences come built and the copy comes with them, written for your product; the triggers and the timing are the part you can't get anywhere else.
Where do the benchmark numbers come from?
A published table: segment by segment, every range carrying its source and sample size, with a note wherever the sources disagree. Ranges with stated methodology, never false precision, and your number is placed on that table rather than invented.
What does "lifetime updates" mean?
The lifetime of the product line. Updates ship as new and revised instruction files, versioned, that you pull into your project. Part six, churned-user interviews, arrives that way: free for everyone who has bought.
What if the output is generic?
That's the guarantee, word for word: if what it generates for your product isn't specific to your product, full refund. 30 days.
Can I start here and upgrade later?
Yes. Buy Built for You within 60 days and the full $197 is credited.

Built for You

How does the week run?
Right after checkout, a short intake interview covers your product, your users, and your numbers. We review it before your start. Your build begins Monday, our agents build with our judgment steering every call, and on Friday the working build and the walkthrough land in your hands.
What do I have in hand on Friday?
Your new onboarding working in real React code, a screen-by-screen video walkthrough of the reasoning, the build roadmap written for your agent, your onboarding audited and scored by us, and Build It Yourself included, yours to keep.
Do you touch our codebase?
Never. Everything ships as working code plus a roadmap written for your agent to wire in, in your stack, on your schedule.
Who actually does the work?
Our agents build; our judgment shapes every call. Agents are why the quality is the same on build one and build fifty, and the same system is what you take home afterward.
What do you need from us during the week?
The intake, right after checkout, is the heavy lift. The build week itself runs without meetings; on Friday you watch the walkthrough and hand the roadmap to your agent.
What if we're the wrong fit?
We review every intake before the Monday start. Wrong fit means a full refund before any work begins, and we tell you why.
What if Friday comes and there's no build?
Full refund. That guarantee has no conditions attached.
Why do builds start on Mondays?
One clear build week, Monday to Friday, with a week of lead time from checkout so the intake is reviewed before work begins. Slots are limited each week so every build gets full attention.
Is the working build wired into our product?
It's built on your product: your flow from signup to the purchase decision, in real code your agent can reuse. Wiring it into your codebase is the roadmap's job, done by your agent, so nobody but you ever touches your code.
What happens after handoff?
Your agent implements the roadmap. The system you keep covers retention, expansion, and every future update, and a real answer stays a message away at support@onboardingloop.com.
Why is it $2,997?
One week, one payment, and it replaces a diagnosis, a redesign, a working build, and the system you keep for everything after. Agencies charge around $2,000 for a teardown that only tells you what's broken. Early clients paid less while we proved the system; this is the standing price.

Pricing and Guarantees

Is this a subscription?
No. Both prices are one-time. You pay once, and updates are free for the lifetime of the product line.
Why is Build It Yourself $197 now and $247 later?
The price steps up when part six ships: churned-user interviews, so you can hear why people left. Buy now and part six arrives as a free update.
What are the guarantees, exactly?
Build It Yourself: if what it generates for your product isn't specific to your product, full refund, 30 days. Built for You: the working build and the walkthrough are in your hands by Friday of your start week, or your money back. And if we review your intake and the fit is wrong, you get a full refund before any work begins.
When can I start?
Build It Yourself is immediate. Built for You starts on a Monday with a clear week of lead time; the next start date is September 21st, 2026, and slots are limited each week.
Why did early clients pay less?
They took a chance on us while we proved the system, and their price reflected that. These are the standing prices, stated plainly: no strike-throughs, no countdown timers.
What's the real difference between the two?
Same system either way. The difference is whose time it takes and whose judgment shapes it: your agent and your judgment, or ours. Built for You also hands over the working build and the recorded walkthrough, done for you.
How do refunds work?
Email support@onboardingloop.com and say so. Refunds go back to the card you paid with; the guarantees above say when you qualify, and none of them carry hoops.

The Demo

What is the demo?
Our own product's onboarding, built with the same system we sell, running live and ungated. It's the output itself, not a video of it.
Why can I re-theme the demo?
So you can see it closer to your product. Swap the agent, the colors, the font, light or dark, and the device, and load a different SaaS to watch the same system carry a different product.
Is the demo a real app?
The products inside it are showcase builds on sample data. What's real is everything we sell: the flow, the components, and the behavior are exactly what a build produces.
Is the demo what I'd get?
Built for You delivers the same kind of working build, on your product. Build It Yourself gives your agent the same system that built the demo.

Who's Behind It

Who's behind OnboardingLoop?
Our founder, with 20 years across marketing and product, and the agents that run most of the company. Agents do the building; one human's judgment steers every call, including on your build.
Have you done this for a real product?
Yes. The first client build, Corebee, is told in full in the case study, with no invented numbers. And our own product runs the system: the demo is it, running.
How do I reach a human?
support@onboardingloop.com. A real answer is a message away.

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